Help

Need help with your application?

Contact the Help Desk:

Hours: Monday to Friday from 8:15 AM to 4:30 PM (MST / MDT), closed on holidays
Phone: 780-644-2696
Toll free (within Alberta): dial 310-0000, followed by 780-644-2696
Toll free (within North America): 1-833-978-1531
E-Mail: AE.HelpDesk@gov.ab.ca

The Help Desk will be closed on the following days:

January 1, 2024
February 19, 2024
March 29, 2024
April 1, 2024
May 20, 2024
July 1, 2024
August 5, 2024

September 2, 2024
October 14, 2024
November 11, 2024
December 24, 2024 to January 1, 2025 inclusive, reopening January 2, 2025 for regular hours

Stuff you might find helpful

Creating a New Account

Frequently-Asked Questions

System Availability

COVID-19 Information